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Terms and Conditions

ASL Fetch Pty Ltd

Affordable • Speedy • Local – We Fetch. You Relax

These Terms & Conditions apply to all services provided by ASL Fetch Pty Ltd (ABN 84 683 856 073), including removals, packing, cleaning, waste removal, transport and related services in Queensland.

By accepting a quote or Indicative Service Estimate, confirming a booking, making payment, or allowing work to begin, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

1. Our Services

We offer both:

✔ Standalone Services

  • Removals (residential & commercial)
  • Packing & unpacking
  • Cleaning services
  • Waste removal & tip runs
  • Transport & logistics

✔ All-in-One Packages

We also provide complete relocation and property solutions, combining services into one streamlined package.

One provider. Less stress. Better coordination.

2. Quotes & Pricing

  • Quotes apply only to the scope provided
  • Changes in access, volume, or conditions may change pricing
  • Most jobs are based on an Indicative Service Estimate (not fixed)

Time & Billing

  • Charged depot-to-depot
  • Rounded to the nearest 15 minutes
  • Minimum charges may apply

3. Your Responsibilities

You must:

  • Provide accurate information about the job
  • Ensure safe and legal access
  • Disclose:
    • stairs, lifts, long carries
    • difficult access
    • heavy or unusual items
  • Secure pets and supervise children
  • Be present or nominate a representative

⚠ You must also remove valuables (cash, jewellery, documents).

4. Dangerous & Prohibited Items

We may refuse unsafe or unlawful items.

Examples include:

  • Chemicals, fuels, paint, gas bottles
  • Explosives or flammable materials
  • Asbestos or biohazard waste
  • Leaking or damaged batteries

All hazardous items must be declared in advance.

5. Packing & Fragile Items

  • Owner-packed items are at your risk
  • Fragile/high-value items must be declared
  • We recommend your own insurance

6. Special Services

Services like:

  • Disassembly
  • Electrical/plumbing disconnection
  • Specialist handling

Must be agreed in advance and may incur extra cost.

7. Waste Removal & Tip Runs

Tip Runs

  • Disposal fees = pass-through cost (no markup)
  • Some items incur extra charges (e.g. mattresses, tyres)

Skip Bins

  • Treated as waste management services
  • Supplied by third parties
  • All costs passed through to you
  • You must ensure only approved waste is placed in bins

8. Donations & Recycling

We support reuse where practical.

Conditions:

  • Only done during your booked job
  • Not at our expense
  • Items must be:
    • clean
    • usable
    • acceptable to charities

Delivery Rules:

  • Limited to 10km radius
  • We can liaise with organisations
  • If not accepted → items go to:
    • Treasure Troves (waste centres)
    • Clothing bins

9. Delays & Additional Charges

Extra charges may apply for:

  • Access issues
  • Incomplete packing
  • Traffic, weather, or building delays
  • Scope changes

10. Minimum Charges

  • Truck: 4-hour minimum
  • Ute: 2-hour minimum

11. Hazardous Conditions & Safety

Under WHS law, we must ensure safety.

We may:

  • Refuse unsafe work
  • Stop work immediately
  • Require site preparation
  • Require specialist contractors

Right to Refuse Work

ASL Fetch Pty Ltd reserves the right to refuse, suspend or cease work immediately where:

  • Site conditions present unacceptable risk
  • Hazards are greater than initially disclosed
  • Required safety controls cannot be implemented

No liability is accepted for incomplete works under these circumstances.

Examples:

  • Concrete slabs / heavy machinery
  • Rafters / high storage
  • Biohazards (aviaries, droppings)
  • Unknown materials
  • Oil drums / chemicals
  • Pool equipment

12. Specialist Services

We do not perform:

  • Hazardous waste removal
  • Biohazard cleaning
  • Electrical/plumbing work
  • Structural dismantling

These must be handled by licensed specialists.

13. Property & Access

We are not responsible for damage caused by:

  • Difficult access requested by client
  • Driveways or underground services

14. Insurance

We carry business insurance, but:
You should arrange your own cover for valuable items.

15. Liability

Liability is limited to:

  • Service value
  • Insurance recovery
  • Max $100,000 (unless agreed otherwise)

16. Cancellations

  • 48+ hrs → no fee
  • <48 hrs → up to 50%
  • Same day → up to 100%

17. Payment

Payment is due on completion unless agreed otherwise.

18. Legal

  • Governed by Queensland law
  • Subject to Australian Consumer Law

Contact

ASL Fetch Pty Ltd
📞 0432 526 777
📧 info@aslfetch.com.au

Need the full legal version?

This page is a website-formatted version of ASL Fetch’s client terms for readability. For quoting, booking and operational use, ASL Fetch may also provide the full formal Terms & Conditions document.

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